Have a question? Take a look at the most common questions that we receive, compiled by our Customer Service team. If you cannot find what you’re looking for, send us an email at info@gotonexus.com or give us a call at +201050537711 – +201050537722.

Popular Questions

Who is NEXUS Training and Development?

NEXUS Training and Development organizes events and courses that inspire business leaders towards better leadership. And we’ve been at it for over 15 years!


We organize various learning experiences from intensive courses to large live conferences of hundreds of people. What makes our events so exceptional is the unique combination of knowledge, people, and experience. At our conferences and courses, the world’s best business experts help leaders take their leadership skills and business to a new level. Through our community of international leaders, people can find new connections and widen their networks. Finally, we wrap the learning and networking into an extraordinary experience to empower business leaders to change the world.


What are the differences between the event tickets?

We have three ticket categories. So, be sure to check the exact information on the event page that you wish to attend. See all our upcoming events.

Where do I sit in the seminar hall and can I reserve a seat?

At our events, we have free choice seating that is filled on a first come first serve basis. Luxury and VIP ticket holders have their seating section closer to the stage in the front section of the ballroom.

Due to safety, you should not leave your personal belongings to reserve a seat for yourself.

Where are the events held?

Our events are held live at a premium five stars hotel. To find out more, please visit the specific event info pages. Check all our upcoming events.

Where can I find the seminar schedule?

We have up-to-date schedules on all our event pages. Check all our upcoming events.

Where can I find my ticket?

We deliver all our tickets by email to the address associated with the purchase. This means that if you bought the ticket yourself, you should have received your ticket by email. If you are part of a group and did not buy the ticket yourself, you should check with your group leader – he or she received all the group tickets by email.

Please have your ticket ready to show our Customer Service representatives at the check-in desks. We accept both PDF tickets on your phone (recommended) and printed tickets.

I bought multiple tickets. Do I need to know who is using each ticket before the event?

Yes, if you buy more than one ticket, you are classified as a group leader and you are responsible for delegating tickets to group members of your choosing. As a group leader, we will send you a link to an Attendee Dashboard where you can fill in the name, contact information, and special diets of each attendee in your group (and send them each their ticket).

We require all tickets to be assigned at least 15 days before the event to be able to communicate all the information to your group.

What is the cancellation policy?

You can cancel your purchase within 30 days from the day the order is placed. If you wish to do this, please contact us at info@gotonexus.com. Only written cancellations are accepted. Please note: an unpaid invoice is not considered a cancellation.

Cancellations made less than 21 days before the event will not be accepted.

I’m not able to attend the event. Can I transfer my ticket to someone else?

Yes. Transferring your ticket can be done by updating the attendee information on the Attendee Dashboard. If you have any further questions, contact us at info@gotonexus.com.

Why has the schedule/lineup changed?

This could be due to several reasons, for example, if a speaker is unable to participate due to a medical emergency or the termination of employment. We host multiple speakers at our events and, although rare, we reserve the right to make changes to our event schedules and lineups.

Individual changes are not a valid justification for canceling your ticket for a refund.

Invoicing Questions

What payment methods do you offer?

The company offers multiple payment options, including courier collection, electronic wallets, online banking, and credit cards. Customers can choose to receive their invoice either via email or as a printed document. e-invoices are only available to Egyptian companies and are issued by NEXUS Training Solutions.

Please check that your billing information is correct and up-to-date.

Is my credit card secure?

Yes, your information is completely secure. All transactions are encrypted and processed on CowPay servers. We do not store any credit card details on our servers.

Where do I find NEXUS’ bank details?

Our bank details are available upon request. Visit our Contact Us page to make the request.

Event Questions

How do I fill in the attendee information ahead of the event?

There’s a dashboard for our ticketing software where all attendee information is stored. You should have received a link to this dashboard by email when you purchased your ticket(s). To access it, click the link or copy the URL into your browser.

What is a “group leader”?

Group leaders are those who bought multiple tickets and would like to assign them to other attendees through our online platform. They get access to the Attendee Dashboard to distribute tickets and must fill in their details at least 15 days before the event. It is recommended to decide on attendees as early as possible.

Why am I receiving emails from NEXUS Training and Development?

You are getting emails from us because you bought a ticket, received one from someone else, or subscribed to our monthly letter. We only email you relevant updates, event information, and company news. We respect your privacy and won’t share your email without your consent. You can unsubscribe anytime by clicking the “Unsubscribe” button in the email footer.

Why haven’t I received any emails with event information?

If you have bought a ticket, you should receive emails from us regarding the event. If you haven’t received anything, check your spam filter and contact us at info@gotonexus.com if necessary.

If you’re attending as part of a group and your group leader bought the ticket, they’re responsible for adding your information. Contact your group leader if you haven’t received any emails.

Where do I need the ticket?

You need to show your ticket (and your ID) to our Customer Service representatives at the check-in desks. This will let you collect your seminar pass.

I have lost my ticket, can I still enter the event?

To ensure you can access the conference, first, check your email for your ticket with the subject “Your Ticket”. If you still can’t find it, contact customer service for help. You can collect your seminar pass using your name and ID if we have the correct attendee information on file. Keep this information up to date on the Attendee Dashboard, and if you have any questions, email info@gotonexus.com.

Where can I collect my conference pass?

To enter the event, every attendee will need to have a seminar pass. This can be easily collected upon arrival at our check-in desks located at the entrance of our conference venues.

Can I enter the event without my seminar pass?

No, for security reasons, only guests with valid seminar passes will be allowed into the conference hall. For this reason, we urge you to take good care of your seminar pass and keep it with you for the duration of the event.

What should I take with me to the seminar?

To make the most of your time at the conference, it’s recommended that you bring your ticket, ID, business cards, and anything else that can be helpful. Given the difficulty of finding chargers, a power bank is a useful tool to have to charge your phone or tablet.There is no official dress code for the event, but most attendees opt for business casual attire. It’s recommended to wear comfortable shoes to ensure you can move around easily throughout the conference.

Is catering included in the price of my ticket?

Luxury and VIP tickets for the event come with a lot of perks. These tickets include lunch, various beverages, light snacks, and coffee breaks. On the other hand, standard tickets offer fewer benefits in comparison. With standard tickets, attendees only receive beverages during the event program and one coffee break.

Overall, the type of ticket you purchase greatly affects the amenities you receive during the event. It’s important to consider your preferences and the level of comfort you want before selecting a ticket. If you desire a more luxurious experience, complete with food and drinks, consider opting for a VIP or luxury ticket.

English is not my strongest language. Do you offer simultaneous interpretation at your events?

We provide translations of main stage presentations into Arabic.